FAQs

I never received an order confirmation email. Can you help me out!

Sure! First, please check your spam folder. If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If your problem still isn't solved, please use our via Support page to contact us.

Can I cancel my order?
Of course! Get in touch through our Contact Us Page and let us know you would like to cancel your order. If we haven't already shipped your order we'd be happy to help you out.

I never received my order. Help!

Oh no! We'll sort this out for you, please have your order number ready and reach out to our super save the day Support Team!

I have received only part of my order in the mail so far. Can you tell me where my other items are?

We ship directly from our warehouses around the world. (in Europe, the US, Asia, Latin America) --so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
How can I track my package?
Contact our Support Team and we will be happy to provide any details you need on your order!

Is it safe to process payments through you? Do you have access to my credit card details?

We work with only the top secured POS systems. There is no point where we have access to customer's personal data or where that data might potentially be compromised. All data is processed encrypted via our POS systems.

I'm having a technical issue on your site or can't place an order because of an error. Help!

Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.

Can I return my order?

Yes! If your lights have not been used you can return your order! You must pay for the return shipping as we do not charge a restocking fee. Please contact our customer support to receive more information on returning your order.